Accounts Receivable Analyst

Department: Finance
Reports To: Finance Manager/VP of Finance
Employment Status: Full-Time

Salary starting at $48,000

Position Summary

The Accounts Receivable Analyst is responsible for accurately processing homeowner payments, maintaining owner account balances, responding to account inquiries, and supporting collection activities for condominium and homeowners associations managed by GRS Community Management. This position requires strong attention to detail, organization, accuracy, and excellent customer service skills.

Essential Duties and Responsibilities

Payment Processing

• Process homeowner maintenance fees and other association payments.
• Post lockbox, ACH, check, and other electronic payments accurately and timely.
• Research and resolve unidentified, returned, or incorrectly applied payments.
• Process NSF transactions and applicable fees.
• Maintain accurate payment and account records in CINC.

Homeowner Accounts

• Respond to homeowner inquiries regarding account balances, payments, charges, late fees, and statements.
• Research account discrepancies and make authorized corrections or adjustments.
• Post maintenance fees, special assessments, late fees, administrative fees, and other approved charges in CINC.
• Provide account statements and payment histories as requested.
• Maintain professional and courteous communication when assisting homeowners with account questions.

Statements & Billing

• Process monthly and quarterly homeowner statements.
• Verify charges and account information before statement processing.
• Assist with special assessment billing and other association-specific charges.
• Ensure billing information is accurately maintained in CINC.

Collections

• Review delinquent homeowner accounts and assist with collection activities.
• Apply late fees and collection-related charges in accordance with association policies and established procedures.
• Prepare delinquency reports and account information for Community Association Managers and association representatives.
• Coordinate accounts referred to collection agencies or association legal counsel.
• Maintain accurate documentation of collection activity and account status.

Records & Administrative Support

• Scan and electronically file payment records, correspondence, statements, and other accounting documents.
• Maintain organized electronic records in accordance with GRS procedures.
• Assist with account research, reconciliations, audits, and accounting projects as needed.

Knowledge, Skills and Abilities

• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Ability to manage a high volume of transactions and homeowner accounts.
• Strong written and verbal communication skills.
• Professional customer service skills, including handling sensitive account and collection inquiries.
• Ability to research and resolve account discrepancies.
• Proficiency with Microsoft Excel and Outlook.
• Experience with CINC software preferred.
• Ability to maintain confidentiality of homeowner and financial information.

Education and Experience

• High school diploma or equivalent required; additional accounting or business coursework preferred.
• Previous accounts receivable, bookkeeping, accounting, or payment-processing experience preferred.
• Experience in condominium, HOA, property management, or community association accounting preferred.
• Previous experience with CINC software is highly desirable.